The Up! App, the rapid-response digital platform that connects shops needing industrial service with service providers to maintain and repair machinery, has an updated version of its desktop and mobile app. Up! 3.0 provides an increased ease of use for both service providers and service requesters, giving users more control to get their industrial machines back up and running, or providing industrial machine service, at an unparalleled speed.
Up! App is not a downtime monitoring system; it is a platform to help service requesters get in touch with Industrial machine service providers to reduce machine downtime. Up! App 3.0 makes submitting and responding to machine repair requests easier and even more efficient so users may do more in less time. Updates to the user experience include simplified communication, increased search and sort functionalities, customized notification improvements, and more.
One key adjustment in Up! 3.0 is the dual role capability – a user on the platform can now be a service provider and a service requester by simply toggling their role, allowing them to benefit all sides of their business. Communication across team members and external partners has also been streamlined, further increasing the efficiency of collaboration within the platform. More detailed problem description options allow for additional clarification from service requesters up front, so they can attract the right service providers with ease. Both service requesters and providers can also send attachments within the platform, which are clearly denoted with a new paperclip icon.
Another improvement to the Up! App user experience is dashboard sorting and quick search abilities that enable users to search for manufacturers, technology, and service area, and sort for items needing quick action and follow up, keeping the dashboard organized to their personal preference. With the updated notification center, service requesters or providers can customize alerts to never miss an opportunity – a bell icon will appear when new notifications come through to their account.