Honda Aircraft Co. expands customer service capability

Honda Aircraft Co. is adding four full-service Authorized Service Centers (ASC) in the United States and global regions, expanding the HondaJet service network to 21 locations worldwide.

The new service centers will further strengthen the customer support capabilities for the growing HondaJet fleet, now comprised of more than 219 aircraft in operation, which recently surpassed the 120,000-flight-hour mark in operation. The expansion includes two new centers in the U.S., increasing to 12 the number of Honda factory and ASC in North America.

“We are pleased to partner with service providers who share Honda’s commitment to customer satisfaction as our highest priority,” said Honda Aircraft Co. Head of Commercial Business Unit and VP of Customer Service, Amod Kelkar. “As the HondaJet fleet continues to grow, we are committed to ensuring that each of our customers around the globe receives the highest quality of service and support, with the supply of parts and factory-trained and certified service technicians available at each of the 21 locations.”

New ASC for the HondaJet:

• Hillsboro Aviation, based at the Portland-Hillsboro Airport (KHIO) outside of Portland, Oregon, is authorized for service in the Northwest region of the U.S.

• Mather Aviation LLC., located at Mather Airport (KMHR) outside of Sacramento, California, provides service in Central and Northern California.

• Dviation Technics Sdn. Bhd., based in Selangor, Malaysia, is the exclusive HondaJet ASC for Southeast Asia. With this partnership, the HondaJet owners and operators in the region will have access to the full spectrum of technical support delivered by its new business unit: KarbonMRO.

• Signature TECHNICAir., based at Bournemouth Airport (EGHH) in Bournemouth, United Kingdom, will provide HondaJet service for the U.K. and Western Europe. This addition doubles the Honda ASC in Europe.

In addition, Honda Aircraft Co. offers service at its Factory Service Center, recently awarded by FAA with the "Diamond level AMT employer award," the highest level in the William (Bill) O'Brien Aviation Maintenance Technician Awards program, in recognition of the skill and professionalism of Honda Aircraft's maintenance technicians.

The HondaJet sales and service footprint now spans North America, Europe, Latin America, Southeast Asia, China, the Middle East, India, and Japan.